PEMETAAN PERILAKU INOVATIF PEKERJAAN SEBAGAI MEDIASI ANTARA KEPEMIMPINAN PELAYAN DAN KEPUASAN KERJA HOTEL DI JAWA BARAT

Valentina Happy Vanesa; Rochiyat Setiawan

doi:10.46576/wdw.v19i4.7670

PEMETAAN PERILAKU INOVATIF PEKERJAAN SEBAGAI MEDIASI ANTARA KEPEMIMPINAN PELAYAN DAN KEPUASAN KERJA HOTEL DI JAWA BARAT

Valentina Happy Vanesa, Rochiyat Setiawan

Abstract

Servant leadership sebagai gaya kepemimpinan yang berfokus pada pengembangan pegawai hingga potensi penuh mereka di bidang efektivitas tugas, pelayanan masyarakat, motivasi diri, dan kemampuan kepemimpinan masa depan. Di mana didasarkan pada gagasan bahwa servant leadership mengakui bahwa mereka memiliki tanggung jawab moral, tidak hanya terhadap keberhasilan organisasi, tetapi di semua pemangku kepentingan termasuk karyawan, pelanggan, dan manajemen lainnya. Di mana keterlibatan karyawan sebagai penghubung menjadi kunci menuju kesuksesan organisasi dimana Tujuan penelitian ini untuk Menganalisa pengaruh Servant Leadership terhadap innovative work behaviour, Menganalisa pengaruh Servant Leadership terhadap Job Satisfaction, Menganalisa pengaruh innovative work behavior terhadap Job Satisfaction. Pada penelitian ini penulis melakukan tehnik penelitian menggunakan penelitian kuantiatif. Dalam penelitian ini, akan dilakukan pengujian hubungan variabel untuk melihat pengaruhnya sehingga penelitian ini akan berbentuk Hypotheses Testing. Data dalam penelitian ini akan dikumpulkan dalam satu kesempatan dimana hal ini merupakan jenis pengambilan data cross sectional. Untuk mengumpulkan data, dilakukan penyebaran kuisiner langsung kepada karyawan yang merupakan unit analisis dalam penelitan ini. Dari hasil analisis peneliti pengujian Goodness of fit diketahui terdapat satu kriteria yang memenuhi persyaratan goodness of fit yaitu CMIN/DF dengan nilai 2.218 < 5 sehinga model penelitian ini dikatakan telah goodness of fit. Hasil pengujian hipotesis 1 menunjukan nilai signifikan sebesar 0,000 < 0,05 dan nilai estimate sebesar 0.529. Nilai ini menunjukan bahwa terdapat pengaruh yang positif dan signifikan dari servant leadership terhadap innovative work behaviour.

Keywords

Innovasi, Kepemimpinan, Kepuasan.

Full Text:

PDF (Bahasa Indonesia)

References

Atatsi, E. A., Stoffers, J., & Kil, A. (2019). Factors affecting employee performance: A systematic literature review. Journal of Advances in Management Research, 16(3), 329-351. https://doi.org/10.1108/jamr-06-2018-0052

Achdiat, M., Liberna, H., Rizkiyah, N., Nurisman, H., Widiyarto, S., Suprapto, H. A., ... & Saring, S. (2025). Integrating Design Thinking into Entrepreneurship Education: A Learning Framework for Vocational High School Students. AL-ISHLAH: Jurnal Pendidikan, 17(1), 1102-1111.

Cai, W., Lysova, E. I., Khapova, S. N., & Bossink, B. A. (2018). Servant leadership and innovative work behavior in Chinese high-tech firms: A moderated mediation model of meaningful work and job autonomy. Frontiers in psychology, 9, 386211.

Carmeli, A., Meitar, R., & Weisberg, J. (2006). Self‐leadership skills and innovative behavior at work. International Journal of Manpower, 27(1), 75-90. https://doi.org/10.1108/01437720610652853

Carter, D., & Baghurst, T. (2013). The influence of servant leadership on restaurant employee engagement. Journal of Business Ethics, 124(3), 453-464. https://doi.org/10.1007/s10551-013-1882-0

Chung, J.Y., Chan, S.J., Kyle, G.T. and Petrick, J.F. (2010), “Servant leadership and procedural justice in the U.S. national park service: the antecedents of job satisfaction”, Journal of Park and Recreation Administration, Vol. 28 No. 3, pp. 1-15.

Cogliser, C. C., Schriesheim, C. A., Scandura, T. A., & Gardner, W. L. (2009). Balance in leader and follower perceptions of leader–member exchange: Relationships with performance and work attitudes. The Leadership Quarterly, 20(3), 452-465. https://doi.org/10.1016/j.leaqua.2009.03.010

Demi, Z. A., Imron, A., Burhanuddin, B., & Supriyanto, A. (2022, December). Servant leadership and job satisfaction: The mediating role of trust and leader-member exchange. In Frontiers in Education (Vol. 7, p. 1036668). Frontiers.

Greenleaf, R. K. (1977). Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness. New York, NY: Paulist Press

Greenleaf, R.K. (1970), The Servant as Leader. Westfield, The Greenleaf Center for Servant Leadership, Indiana.

Ibrahim, H., Shah, K. M., & Zulkafli, A. H. (2015). Innovative behavior and job satisfaction. Advanced Science Letters, 21(4), 966-969.

Khan, M. M., Mubarik, M. S., & Islam, T. (2021). Leading the innovation: role of trust and job crafting as sequential mediators relating servant leadership and innovative work behavior. European Journal of Innovation Management, 24(5), 1547-1568.

Le Blanc, P. M., González-Romá, V., & Wang, H. (2020). Charismatic leadership and work team innovative behavior: the role of team task interdependence and team potency. Journal of Business and Psychology, 36(2), 333-346. https://doi.org/10.1007/s10869-019-09663-6

Liden, R. C., Wayne, S. J., Meuser, J. D., Hu, J., Wu, J., & Liao, C. (2015). Servant leadership: Validation of a short form of the SL-28. The leadership quarterly, 26(2), 254-269.

Liden, R.C., Wayne, S.J., Zhao, H. and Henderson, D. (2008), “Servant leadership: development of a multidimensional measure and multi-level assessment”, The Leadership Quarterly, Vol. 19 No. 2, pp. 161-177

Rodríguez-Carvajal, R., de Rivas, S., Herrero, M., Moreno-Jiménez, B., & Van Dierendonck, D. (2014). Leading people positively: Cross-cultural validation of the Servant Leadership Survey (SLS). The Spanish journal of psychology, 17, E63.

Setiawan.R, (2024) Strategies for Enhancing Customer Satisfaction in Hotels in Jakarta in the Context of Indonesia's Economic Development, Journal of Systemic and Innovative Research (MJSIS), 1 (5), 27 November 2024,240-250 .

Setiawan.R, Idham.R. (2022). Pengaruh Kreativitas dan pengembangan Karier terhadap Prestasi Kerja Karyawan (Studi Kasus di Hotel Teraskita Cawang Jakarta), Jurnal Pariwisata, 9(2),p.151-160 https://doi.org/10.31294/par.v9i2.13893

Sang, L., Xia, D., Ni, G., Cui, Q., Wang, J., & Wang, W. (2019). Influence mechanism of job satisfaction and positive affect on knowledge sharing among project members. Engineering, Construction and Architectural Management, 27(1), 245-269. https://doi.org/10.1108/ecam-10-2018-0463

Suryani, I. (2019, August). Psychological empowerment, innovative work behavior and job satisfaction. In 3rd International Conference on Accounting, Management and Economics 2018 (ICAME 2018) (pp. 636-643). Atlantis Press.

Suseno, Y., Standing, C., Gengatharen, D., & Nguyen, D. (2020). Innovative work behaviour in the public sector: The roles of task characteristics, social support, and proactivity. Australian Journal of Public Administration, 79(1), 41-59.

Suprapto, H. A., Widiyarto, S., Rizkiyah, N., Nurisman, H., Megayanti, W., Vernia, D. M., ... & Sumadyo, B. (2024). Introduction To Entrepreneurship Based on Ethnopedagogy in The Ngetau Tradition For Elementary School Students. Studies in Learning and Teaching, 5(3), 720-733.

Tarim, M. (2018). Impact of lmx and emotional labor on performance and commitment. International Journal of Commerce and Finance, 4 (1), 76-83, http://ijcf.ticaret.edu.tr/index.php/ijcf/article/view/65/pdf_48

Tierney, P. (2008), “Leadership and employee creativity”, in Zhou, J. and Shalley, C.E. (Eds), Handbook of Organizational Creativity, Erlbaum, New York, NY, pp. 95-123.

Tsai, Y. (2014) Learning organizations, internal marketing, and organizational commitment in hospitals. BMC Health Services Research, 14, 152. http://dx.doi.org/10.1186/1472-6963-14-152

Vernia, D. M., Suprapto, H. A., Sumadyo, B., Nurdin, N., & Widiyarto, S. (2023). Bagaimana Proses Belajar Berwirausaha dan Budaya pada Anak Usia Dini. Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini, 7(6), 7992-7999.

Wijayanto.W, Setiawan.R. Suprapto H.Aries, Riyono.B, Widiyarto.S, Iramdhan (2024) The Influence of Service Quality on Customer Satisfaction in The Company at Damai Indah Golf PIK Course Restaurant, Journal of Systemic and Innovative Research (MJSIS), 1 (5), 27 November 2024, p.198-203.

Wijayanto.W, Setiawan.R (2023). Studi Analisis Kelayakan Pendirian Bisnis Restoran Italian Healty Food “ FABIO” di Senopati.7(1).p.104-119. https://doi.org/10.35814/jrb.v7i1.5506

Yuan, F., & Woodman, R. W. (2010). Innovative behavior in the workplace: The role of performance and image outcome expectations. Academy of Management Journal, 53(2), 323–342. https://doi.org/10.5465/AMJ.2010.49388995

DOI: https://doi.org/10.46576/wdw.v19i4.7670